Explanation of the service

Barcelona City Council offers citizens helpline channels online, by telephone and in person to report incidents and make complaints, or to make enquiries and offer suggestions on municipal services and how the city works. It is also possible to consult the stage of your petition, using any of the three helplines.

Through the online helpline, on the bcn.cat website, you can make enquiries and report any incident and/or make complaints concerning any of the city»s services or responsibilities.

If you wish to make an enquiry or find out about any aspects of the city by phone, dial 010. Outside the metropolitan area, the number to dial is 807 117 700. You can also report an incident or make a complaint about any of the city»s services by phoning the "civisme" freephone number, 900 226 226.

Enquiries and reports can also be made in person at any of the citizen's help and information centres.

Summary table showing routes for help and advice for the citizen offered by Barcelona City Council

	Route
	On-line	Telephone		In person	By post
Service	Website	010*	900 226 226	OAC	Guide to the city
Request collection of old furniture and items	si	n/d	si	n/d	n/d
Get information on the city: what services and facilities are available, what's on, and how to get about the city	si	si	n/d	si	si
IGet information on municipal services and activities, and that of other public bodies	si	si	n/d	si	si
Information on public transactions and procedures	si	si	n/d	si	si
Paying local taxes by direct debit	si	n/d	si	si	n/d
Payment of taxes and fines by credit card	si	n/d	si	si	n/d
Management of transactions from the municipal list of services	si	si	n/d	si	n/d
Send and receive incidents, complaints and suggestions on municipal services and responsibility	si	n/d	si	si	n/d
Register for the civic response network	si	n/d	si	n/d	n/d

Conditions for use *

Explanation of the service

Consultation

Incidents and complaints

Summary table showing routes for help and advice for the citizen offered by Barcelona City Council