It is an extrajudicial, speedy, efficient and free service that allows for the easy resolution of conflicts that may arise between consumers and businesses.

Speedy	requests are processed rapidly.
Voluntary	both parties freely undertake to abide by the system for resolving conflicts.
Efficient	problems are resolved without having to resort to the judicial system.
Free	for both parties.
Binding	arbitration findings are binding, just like a judicial ruling.
Impartial	guaranteed by the composition of the Arbitration Panel.

A sign of confidence

If you, as consumer or user, see that a company displays this symbol in its establishment or advertising, you can be sure that you are dealing with a supplier that will resolve any disagreement. If you, as a business person, join the Consumer Arbitration System, you can display this official symbol that tells your customers that you offer a guarantee in addition to the services you normally provide.

A system that benefits everyone

Consumers
Because they can obtain, free of charge, immediate satisfaction when their rights have been infringed.

Business persons
Because they can offer proof of complete reliability and trustworthiness to their customers and thereby improve their image and credibility.