The Junta Arbitral de Consum de Barcelona (the Barcelona Board of Consumer Arbitration) commenced operations on 13 May 1993. Since then, it has, due to its decisive intermediary role and prestige, become a key tool in resolving differences between consumers and users, on the one hand, and retailers, industry and services on the other. The mission of the Junta Arbitral de Consum is to consider and issue findings (that are binding upon the parties and enforceable in nature) regarding complaints and claims made by users concerning their statutory rights.

Organisational structure

The Junta Arbitral is made up of a Chairman, a secretariat, a legal advisory service and an administrative team that performs and manages all the tasks required for the resolution of disputes submitted before the Junta.

Statistical information

Showing the continued rise in both the number of complaints submitted and the arbitrations carried out.

2000	2979	160	801	2018
2001	4225	223	949	3053
2002	4025	177	1013	2835
2003	4276	39	1000	3237
2004	4559	20	787	3752
2005	4882	22	1240	3620