Català Castellano
900 226 226, the telephone for civic response
Barcelona City Council is improving the service for the general public with a free telephone line: the telephone for civic response.

The civic response telephone number is for citizens to send information or complains to the council about street cleaning, maintenance and control of urban areas. The information can also be sent through the link to the Council hears you from this website.

This improvement in the service is part of the campaign by the City Council to encourage public-spirited behaviour and collaboration, vital for achieving peaceful co-existence in the city.
» Who can use it? » How does it work? » What services does it cover?
WHO CAN USE IT?
All citizens.
HOW DOES IT WORKS?
Phone the civic response number 900 226 226, from a Barcelona metropolitan area number or any mobile phone. Staff are available at this number seven days a week, from 8 a.m. to 12 p.m.

You can also send a message to the Council hears you from this website.
WHAT SERVICES DOES IT COVER ?
The civic response service is for any citizen to send information, complaints, suggestions, thanks and requests for service, regarding street cleaning, road signs, street lighting, parks and gardens, public transport, and Barcelona City Council activities.

The areas covered include, for example:

  • - Collection of old furniture and items
    - Full, overloaded or damaged rubbish containers
    - Damaged, non-functioning, bad street lighting, or the lack of any
    - Damaged or broken traffic lights
    - Fallen items on the streets which block or hinder circulation
    - Collection of dead animals
    - Tree cutting
    - Damaged urban furniture
    - Damaged children's playgrounds, and park furniture and signs
    - Damaged pavements or roads
    - Breakdown of sewage systems
    - Breakdown of street escalators
    - Direct debits for payment of taxes etc.
    - Payment of taxes and fines by credit card
    - Registration in the civic response network
010* is now for information and administrative procedures and transactions

Up until now the general public had to phone the number 010 for incidents or complaints to reach the City Council. This citizen's service number will continue to offer an information service on the city and municipal services (complete information on what's on, facilities and services, organisations and associations, and city transport). It can also be used to get information on procedures and transactions with the City Council and other public bodies, as well as for the resolution of any of the procedures or services offered by the council (31).
* Conditions for use